All Retail Electric Providers must adhere to Public Utility Commission
of Texas (PUC) rules and regulations designed to protect you
against fraudulent, unfair, misleading, discriminatory or anti competitive practices. These protections include:
In addition to standard discrimination prohibitions, a Retail
Electric Provider may not deny service or
and Cramming: Slamming
is switching your electric service provider without your permission.
Resolution: Retail Electric Providers must promptly
investigate customer complaints and customers have the right
of Information: No Retail Electric Provider can release
any customer-specific information to another Retail Electric
In addition, all Retail Electric
Providers must follow a new set of customer protections
by providing each customer with the
Electricity Facts Label: This gives a Retail
Electric Providerís pricing information, contract terms,
sources of generation and
A Terms of Service document: This is your contract. It informs you of a Retail Electric Providerís contract terms and conditions.
A "Your Rights as a Customer" disclosure: This informs you of your standard customer protections as mandated by the PUC.
language materials: All Retail Electric Providers must
make customer information available in Spanish. Additionally,
INFORMATION FOR VICTIMS OF DOMESTIC VIOLENCE:
The Public Utility Commission has enacted a rule requiring all
Affiliate Retail Electric Providers and Providers of Last Resort
deposits for new residential electric customers who are determined to be victims of family violence by family violence center
staff or treating medical personnel.
To request a Waiver of Electric Service Deposit, please fill out the form
developed by the Texas Council on Family Violence in
consultation with the Public Utility Commission and submit it to the Affiliate Retail Electric Provider or Provider of Last Resort.
In addition, you may request the form by contacting the Texas Council on Family Violence at 1-512-794-1133 or visit www.tcfv.org
Who Has Choice?
Most Texans can choose a new Retail Electric Provider, but there are
some areas where electric competition is not available. Click
this link ( map of areas open to competition ) to view the areas that are open or that are closed to competition at this time. Enter your
zip code to see if you are located in a competitive market. If you are you will see a list of Retail Electric Providers for your area.
The Public Utility Commission of Texas,
at the direction of the Texas Legislature, has postponed
electric competition in some areas of
Texas to ensure the development of sufficient infrastructure, and to guarantee the future of electric choice for those customers.
Customers of El Paso Electric, Entergy Gulf States Inc., Mutual Energy-Southwestern Electric Power Company and Xcel Energy will
have choice at a later date.
ELECTRIC COOPERATIVES/MUNICIPALLY OR CITY-OWNED UTILITIES
Electric cooperatives and city-owned utilities may decide whether their customers will have a choice of Retail Electric Providers.
Customers should contact their electric cooperative or city utility for more information.
Here are three links to videos from the Texas PUC you may want to watch.
Click on the links below to watch these videos.